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Get handpicked deals from food editors who won’t settle.

YOUR EDITIONS

Los Angeles
New York
San Francisco
Chicago
Market (artisanal foods/products)

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Help

General


What is BlackboardEats?
How do I sign up?
Who are you people?
Can you pay to be featured on BlackboardEats?

Specials


How do I get a Passcode for a special?
How much time do I have to sign up for the special?
Do I have to use the special the day I sign up for it?
Do I have to physically hand over a printout of the passcode at the restaurant?
Can I use the special without making a reservation first?
Should I tip based on the original bill or the discounted amount?
What's Send to Phone for?
Can I use my Passcode more than once for the same special?
Can I give my passcode to someone else?
What is an "editor's pick" special?
What is the Guide?
What is Market?

E-mail


What should I do if I signed up but I'm still not getting any e-mails?
What should I do if I'm getting the e-mails, but I can't see the pictures and/or the links don't work?
I forgot my password. Now what?
Are you going to sell my e-mail address or other info?
How do I unsubscribe?
How do I change my e-mail address?

Payment


Does it cost me anything to receive your e-mails?
How much are Passcodes?
Can I get a refund?
Can I get more than one Passcode?
If my party is larger than the maximum party stipulated, can I use more than one Passcode?
Which credit cards do you accept for events and sponsored specials?
Where can I find my receipt for events and sponsored specials?
When is my card charged?
Is my credit card secure?

Other Questions


What's My Blackboard?
What is the reminder e-mail?
How can I stop receiving the reminder e-mail?
Why does my reminder e-mail list a Passcode and restaurant that I already visited?
I already redeemed this Passcode. How do I remove it from my reminder e-mail?
How do I submit feedback for a restaurant?
What if I have an idea for a restaurant BlackboardEats should feature?
When will BlackboardEats be available in my city?

Advertising


What if my company wants to advertise on BlackboardEats?
If my restaurant advertises on BlackboardEats, is it still possible you'll write about us?

Don't see your question here? E-mail us.

General


What is BlackboardEats?
BlackboardEats is a free e-mail and website delivering exclusive deals at restaurants and on products. All content is handpicked by seasoned food writers and editors.

How do I sign up?
Click here—signing up is free and it only takes one minute.

Who are you people?
We are experienced food writers and editors who love dining and cooking and want to make discovering new and delicious places and products affordable for everyone. For more info, see our About Us page.

Can you pay to be featured on BlackboardEats?
All of our “editor’s pick” specials featured are hand-selected by editors and writers who eat at every restaurant and taste every artisanal product. We do, however, accept payment for sponsored items called “Extra Specials,” “Partner Plates,” “Sponsored Bites,” “Off the Menu” and banner ads. For more info, see our Editorial Policy. For additional questions or pitches please e-mail us.

Specials


How do I get a Passcode for a special?
Click on the "Get This Special" within 48 hours or before the special runs out. You’ll receive an email confirmation and the information will always be available in My Blackboard. Most specials are free, but some, like eventsm may require that you pay up front for the entire experience. Specials are time-sensitive and limited in quantity, so act fast! You’ll be given a Passcode to redeem at the restaurant or on a product’s website.

How much time do I have to sign up for the special?
You have twenty-four hours or 48 hours (or until all the Passcodes are gobbled up) to get a Passcode for each special.

Do I have to use the special the day I sign up for it?
For our Market edition, you have 48 hours or less to purchase the product with your passcode. For city editions, no. While you can use it the day you sign up for it, you have anywhere from 30 to 90 days to use the special, so check your confirmation for the expiration date. However, we recommend that you make a reservation (and/or use your Passcode) as soon as possible, since there are only so many tables in a restaurant—don't miss out!

Do I have to physically hand over a printout of the passcode at the restaurant?
No, just say your Passcode to the host at the restaurant when you make a reservation or when you arrive.

Can I use the special without making a reservation first?
Yes, you can just walk in if you prefer, but just like any other time you go to a restaurant without a reservation, there’s no guarantee you’ll get a table quickly or even at all on that visit.

Should I tip on the original bill or the discounted amount?
Please tip on the bill before the discount. Restaurants may provide a recommended gratuity on your bill.

What's Send to Phone for?
Click on "Send to Phone" after you get your Passcode to have it sent to your cell phone via text message so it’s easy to reference.

Can I use my Passcode more than once for the same special?
Sorry, no. Each Passcode is good for one-time use only.

Can I give my passcode to someone else?
Yes, but that means you can't use it. Instead of giving them your Passcode, you can share the special with them so they can get their own.

What is an “editor’s pick” special?
Our “editor’s pick” specials are strictly editorial. These restaurants and products have been vetted and approved by our team of food editors, feature a full editorial review, and include deals with no blackout dates, so you can enjoy it every day the restaurant is open for the designated meal.

What is the Guide?
BlackboardList is an online restaurant guide packed with extra perks. In addition to our weekly specials, there will now be more, constantly changing specials at your fingertips. When deciding where to eat, here's a guide you can trust–compiled by food editors and complete with insider benefits.

What is Market?
Our Market edition features artisanal products hand-picked by our food editors with the unreal deals you’ve come to love. These amazing products can all be ordered online and will be delivered to your door at 30% off.

E-mail


What should I do if I signed up but I'm still not getting any e-mails?
Your e-mail program has probably mistaken your BlackboardEats e-mails for spam. To fix the problem, sign in to your e-mail and add today@blackboardeats.com to your e-mail address list (sometimes also called your contacts list or safe senders list).

What should I do if I'm getting the e-mails, but I can't see the pictures and/or the links don't work?
It's probably because your e-mail program is blocking images and/or links. Unblock them in your account preferences, settings or options, or, if you have AOL, by clicking on "show images and enable links: always for this sender" at the top of the e-mail.

I forgot my password. Now what?
Don't stress. Click here to reset it.

Are you going to sell my e-mail address or other info?
No, we would never do that. For details, check out our Privacy Policy.

How do I unsubscribe?
Click here—but if you just want to change your e-mail address, click here instead.

How do I change my e-mail address?
Click here. That will ensure your BlackboardEats e-mails still get to you and ensure your My Blackboard page (if you have one) stays current.

Payment


Does it cost me anything to receive your e-mails?
It is free to receive our e-mails.

How much are Passcodes?
Passcodes for most specials are free. Some special, like events, may require an upfront payment.

Can I get a refund?
All specials that require payment upfront are nonrefundable.

Can I get more than one Passcode?
Currently, you can only get one Passcode for yourself for most specials,

If my party is larger than the maximum party stipulated on the deal, can I use more than one Passcode?
Sorry, no. Only one Passcode may be used per party, and if your party exceeds the maximum as stipulated by the deal, the restaurant is not obligated to honor the discount. Please read the deal details carefully!

Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.

Where can I find my receipt for purchases?
You can find your receipts and purchase history under “My Purchases” when you log into My Blackboard.

When is my card charged?
You card will be charged within one day of your purchase. Your transaction will appear with the name BlackboardEats LLC.

Is my credit card secure?
We use Secure Socket Layer (SSL) encryption which is supported by most browsers. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft.

Other Questions


What's My Blackboard?
My Blackboard is the page where all the specials you've signed up for (and the Passcodes you'll need to use them) are stored. Your credit card on file and purchase history information can be found on My Blackboard as well. You can also change your e-mail address and update your edition preferences from My Blackboard.

What is the reminder email?
You’ll get a reminder e-mail from us from time to time, letting you know which deals you’ve requested Passcodes for that have not yet expired.

How can I stop receiving the reminder e-mail?
If you'd prefer not to receive the reminder e-mail, you can visit My Blackboard and simply uncheck the box next to "send weekly reminder e-mails."

Why does my reminder e-mail list a Passcode and restaurant that I already visited?
The reminder e-mail includes any special that you've requested a Passcode for until you've submitted feedback for that restaurant, marked it as redeemed, or the special's end date.

I already redeemed this Passcode. How do I remove it from my reminder e-mail?
You can remove a special from your active specials list by logging into My Blackboard and clicking "Redeemed?" thereby removing the special from your reminder e-mail as well as your active specials.

How do I submit feedback for a restaurant?
You can submit your feedback for a restaurant by clicking “Already went? How was it?” in your reminder e-mail or in My Blackboard. We love hearing about your experiences and it's a great way for us to know how the restaurants we work with are doing.

What if I have an idea for a restaurant BlackboardEats should feature?
E-mail us and we’ll check it out, thanks! You can also share it with us via Twitter or Facebook.

When will BlackboardEats be available in my city?
If you live outside LA, NY, SF and CHI, stay tuned!

Advertising


What if my company wants to advertise on BlackboardEats?
Great! Contact us via our Advertise page and we'll get back to you pronto.

If my restaurant advertises on BlackboardEats, is it still possible you'll write about us?
Sure, it's possible. Editorial and advertising are totally separate at BlackboardEats, but advertising with us does nothing to affect the chance of our writing about a restaurant, one way or the other. If we deem your restaurant worthy, we want to write about it.

Don't see your question here? E-mail us.
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